Regalissimi+

Customer loyalty programme and campaign for Ferrero Italy

Role

Strategy

Concept

Creative Direction

Agency

Serviceplan (Milan, Italy)

Client

Ferrero SpA

Brand

Nutella
Kinder
Ferrero Rocher/Raffaello

Ferrero’s Regalissimi Più is a very long-established loyalty programme on the Italian market, which involved consumers collecting proofs-of-purchase and redeeming them for merchandise.

The very challenging brief was to both re-position, and modernise and digitise the programme, with the objective being to engage a younger target audience to participate. The challenge was that the programme was very much perceived as being for mothers and grandmothers, as it involved cutting out physical proofs-of-purchase, sticking them onto a paper grid, and sending them by post to Ferrero for gift redemption.

That insight on perception formed the basis for the big idea: This Ain’t Your Mama’s Regalissimi (Non ci sono più i Regalissimi di una volta, in Italian).

The big idea is a promise to the new target audience, that this programme is relevant to them, and they stand to benefit by participating. The result was a two-phase BTL campaign that included print, POS, social media, display advertising and gamification.